A : If you have a Hotmail email address, please check your junk mail folder as these provider often send the voucher email straight there and not to your inbox.
A : Please make sure not zoom in to close to security code if using mobile device should be 5 letter or numbers, if only show 4 then not work. Zoom out to show 5.
A : We respond to all booking payments within 3 hours, ( unless the booking happens between 10pm & 8am Phuket Time ) if you do not receive a Voucher from us, please contact us by email or call us at + 66828100087 or check your spam / junk folder.
A : If booking Online less then 11 hours before tour departure, Please phone to see if available places. If booking online after office closed the night before departure date then booking not guaranteed.
A : National Park Admission Fees are applicable to certain tours please enquire if unsure if they apply. Speed Boat Tours, Phi Phi Island, James Bond Island, Krabi and Similan Islands.
A : If cancelled by Operator due to safety reasons, you will be notified prior and you can change to an alternative day Free of Charge or If Cancelled by the Tour operator we will offer a Full Refund.
A : You must cancel at least 24 Hours prior to the Tour and we offer a 50% Refund of the monies paid, If you cancel within 24 Hours prior to departure 100% cancellation fee.
A : Yes you can change the date of Tour 24 Hours before departure Subject to availability Free of Charge, Within 24 hours of departure cancellation charges will apply.
A : An Air conditioned minibus will come to your hotel and the driver will look for you in the reception area should you not be able to locate him please contact the reception staff at your hotel and ask the reception staff to contact us and then after the tour you will be returned to your hotel.
A : Call if the pick up bus does not arrive at your hotel within the designated time show on the Tour voucher please call the number on the voucher and one of our sales team will give you updated information.
A : Please see website tour listing to see if transfer fee applies to your hotel location in Phuket. If location not on transfer list please enquire for update.
